ServiceChannel currently uses Network Solutions Secure Link SSL, which is among the best secure server software available today for secure service transactions. It encrypts client facility maintenance information transmitted through the ServiceChannel website, including company and contact information, service requests and work history, reports, proposals and invoices. Network Solutions Secure Link SSL scrambles information transmitted to and from the ServiceChannel web site, which information can be decoded once it reaches the user's browser.
ServiceChannel takes steps to protect its servers from viruses, denial of service attacks and other unauthorized access attempts. We have a comprehensive backup and redundancy solution in place at a co-location facility that is maintained by an off-site team of specialists.
ServiceChannel holds the confidentiality of its clients, members and visitors in the highest regard.
Information Service Contractors, Property Managers or Facility Managers provide to ServiceChannel pursuant to our Customer Agreements, for use on the ServiceChannel website or otherwise, will only be used in the manner(s) and for the purpose(s) specified in our Agreements with you. To ensure the security of this information, ServiceChannel provides users with a user ID and password that must be validated in order to access the application. The confidentiality of a user's password lies in the hand of the user. A member is given access only to personal data and data that other members have authorized specific members to view.
In order for ServiceChannel to provide members with a quality application, to effectively perform regular business operations, and for marketing and promotional purposes, we collect personal business information from ServiceChannel members during and concerning their use of the ServiceChannel web site. ServiceChannel understands the concerns of users of its website involving the revelation of business information. Accordingly, we maintain safeguards to ensure the security, integrity and privacy of this information. Furthermore, ServiceChannel will not sell, loan or rent customer identifiable information to anyone. ServiceChannel may send customer identifiable information about you to other companies or people when (a) we have your consent to share the information; (b) we need to share your information to provide the product or service you have requested, or for billing purposes; (c) we need to send the information to companies who work on behalf of or with ServiceChannel to provide a product or service to you; (d) we respond to a subpoena, court order or legal process; or (e) as permitted in the our Agreements with you.
ServiceChannel may also share non-customer specific aggregate statistical or summary information regarding users of the ServiceChannel web site with affiliates, partners or other third parties.
ServiceChannel's network of sites may contain links to partners, advertisers, third party Internet sites and services that may collect data. ServiceChannel operates independently of these external sites; accordingly, ServiceChannel's privacy policy does not extend to any other site.
ServiceChannel may revise this policy from time to time. If we make any material changes, we will notify you by posting a prominent announcement on this page.