ContractorManager™
ContractorManager streamlines and simplifies your manager/contractor interactions. In the highly regulated world of Sarbanes-Oxley compliance, ContractorManager greatly reduces the administrative burden of staying current on your business partners.
- Invite your new and existing contractors to register online
- Register, credential and monitor critical contractor data
- Analyze and compare contractor performance with real-time scorecard and feedback data
- Connect with other facility managers using ServiceChannel to obtain trusted contractor referrals
Managed Invitations
All new and existing contractors are sent an invitation to register with a link to your custom-branded website. New contractors answer a series of pre-screening questions, input basic business information and accept your policies online.
Register, credential, and monitor critical contractor data
ContractorManager captures self-reported data about your contractor's business and its representatives. ContractorManager performs a number of validation processes to monitor changes to vendor statuses including certificates of insurance and license expiration. Proactive email alerts and notification flags are used to communicate non-compliance to both the client and contractors.
Analyze and compare contractor performance with real-time scorecard and feedback data
With ContractorManager, facility managers can view individual contractor performance against their service level agreements as well as qualitative feedback from location staff on contractor performance. Furthermore, negative feedback beyond a set threshold results in automatic escalation procedures according to the client's established business rules.
Connect with other facility managers using ServiceChannel to obtain trusted contractor referrals
ContractorManager brings social networking technology to facility managers, enabling private requests for contractor referrals. All requests are peer-to-peer and accepted or rejected solely at the discretion of the facility manager receiving the request.
- Contractors
- Managed Invitations
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- Registration
- Credentialing
- Monitoring
- Scorecard and Feedback
- Client