ServiceChannel

ServiceChannel® Benefits to Facility Managers

 
• ServiceChannel empowers store managers with quick and easy service requests, real time status updates and easily viewable maintenance history. With ServiceChannel, store managers spend more time focusing on managing stores and less time on the phone with contractors.
• ServiceChannel enables your contractors to report information to you online, in a standard format, in real time. The result is that facility managers can obtain, analyze and react to critical service information faster, reducing facility downtime so store personnel can focus on revenue generating activities.
• ServiceChannel reduces the processing cost of an individual facilities transaction by over 60%. By reducing unnecessary phone calls and follow up calls, increasing call avoidance, eliminating redundant data entry and capitalizing on operating efficiencies by managing a large network of contractors more efficiently.
• ServiceChannel eliminates remittance costs and speeds invoice processing time. With ServiceChannel, a facility manager can view work order history and approve validated invoices with ease. No more re-keying invoices into your accounting system, cutting large volumes of checks and fielding payment inquiry calls from contractors. ServiceChannel transmits invoice and GL information directly into your accounting system and pays contractors electronically, leaving a detailed online audit trail.
• ServiceChannel uses flexible technologies to work with your existing processes and partners, reducing implementation time and ensuring all of your contractors can participate in the program. Local contractors don’t have email? Stores don’t have internet access? Complex business rules and approval procedures? It’s not a problem for ServiceChannel. Our team of dedicated account managers will customize a technology program that works for you and your facilities.